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BureauOfficeSupplies.ie charges €8.50 + Vat delivery on all orders up to 30kg outside of Dublin.

All orders within Dublin over €75 are delivered Free of Charge excluding Furniture

Delivery is in Republic of Ireland only.

All orders placed before 12:00pm will have next day delivery (Provided all items are in stock)

1.         You Must ensure that someone is present to accept delivery

2.         We may deliver the Goods in instalments if they are not all available at the same time for delivery.

3.         Goods are sent at our risk until signed for by you or by any other person at the address you have given to us.

 

Returns

How do I return a product after delivery?

 If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it’s unopened and in its original packaging. This option is available for 14 days after delivery.

 Following the Distance Selling Regulations, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you return your goods within 7 working days* from the date of delivery. The goods must in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with it. The product must not have been used or installed or had any data inputted. Whilst the goods are in your possession you must take reasonable care of them and not use them. DVDs, CDs, memory cards and software must still be sealed. – .

* Working days means all days other than Saturday, Sunday and public holidays.

Refund

You can send the product back to us, then email info@BureauOfficeSupplies.ie quoting your order number and we can make arrangements for refunding your purchase. We will then give you a full refund for the cost of the product. However we do have the right to retain any charge paid for services which have already begun or been completed. Refunds take 3-5 working days to be credited to your payment card.

Cancellation

Should you wish to cancel your order before delivery please email us at info@BureauOfficeSupplies.ie and we will arrange.

We cannot refund/cancel your purchase:

•    There is a contract for services with the product and you have started using the services

•    The seal has been broken on any DVDs, CDs, memory cards or software

Faulty / Damaged Goods

If you do receive a damaged product, please contact us straight away by emailing info@BureauOfficeSupplies.ie and we will arrange a free of charge collection and either a refund or replacement product.

 We do ask that you:

 •    Do not use the product for your own safety

•    Inform us straight away

 What happens if my item is faulty?

Should you suspect a fault with your product please make sure:

 •    You have read the troubleshooting section of the manual as it may be a common fault that can be easily resolved

 Should you not be able to resolve the problem email us at info@BureauOfficeSupplies.ie

 For all products should the fault occur within 14 days from the date of delivery you have the option of a refund or an exchange.

 Please note that we may ask to inspect the goods to confirm the fault or ask you to carry out a telephone diagnostic to make sure it is not a problem that can be resolved quickly.

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